Global Bank Digital Transformation

Challenge

A leading global bank was struggling with outdated legacy systems, resulting in slow processes and poor customer experience. They needed to modernize their infrastructure to stay competitive in the rapidly evolving financial services landscape.

Solution

Dasovox implemented a comprehensive digital transformation strategy, including:

• Cloud migration of core banking systems
• Implementation of AI-powered customer service chatbots
• Development of a new mobile banking app with enhanced features
• Redesign of internal processes for greater efficiency

Results

• 42% reduction in operational costs
• 68% increase in customer satisfaction scores
• Reduction of process times from 4 days to real-time for key operations
• Significant increase in mobile banking adoption rates